Overview

These Terms and Conditions govern your access to and use of the LOOMI website, online tutoring services, educational resources, booking systems, and related services.

By accessing our website, registering an account, booking a tutoring session, or purchasing our services, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our services.

Our services

LOOMI provides online tutoring and educational support to students through individual lessons, group tutoring, educational resources, practice exercises, exam preparation, and other learning activities.

We may update or modify our services from time to time. Where a change materially affects an existing paid service, we will provide appropriate notice and any remedy required by applicable law.

Eligibility

Customers must provide accurate and complete information when registering for or purchasing LOOMI services.

Where a student is under 18 years of age, a parent or legal guardian must provide any required consent and accept these Terms and Conditions on the student's behalf.

Customers are responsible for keeping their account credentials secure and notifying LOOMI of any suspected unauthorised access.

LOOMI may suspend or terminate accounts where reasonably necessary due to a breach of these Terms and Conditions, subject to applicable law.

Bookings and Sessions

Tutoring sessions must be booked through the LOOMI website or an approved booking method.

Session times, duration, tutor allocation, and applicable fees will be communicated during the booking process or before the service is provided.

Students should attend sessions on time and ensure they have a suitable device, internet connection, and any required learning materials.

Late arrivals may not result in an extension of the scheduled session.

If LOOMI or an assigned tutor cancels a session, LOOMI will offer an appropriate rescheduling option, credit, or refund, as applicable.

Cancellations and Refunds

Customers must follow the cancellation and rescheduling policy communicated at the time of booking.

Unless otherwise stated, at least 24 hours' notice should be provided to cancel or reschedule a tutoring session.

Late cancellations or missed sessions may be charged in accordance with the disclosed booking policy and applicable law.

Refund requests may be submitted to info@loomieducation.com 

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws, including the Australian and Canadian Consumer Law.

Promotions

LOOMI may offer customers the option to receive promotional SMS messages, marketing offers, discounts, special promotions, new service announcements, enrolment reminders with promotional content, and other marketing communications.

Promotional SMS messages will only be sent where LOOMI has obtained the consent required by applicable law.

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Providing a mobile phone number to LOOMI for account registration, tutoring bookings, or service delivery does not, by itself, constitute consent to receive promotional SMS messages.

SMS

Customers may opt in to promotional SMS communications through a clearly presented consent option on the LOOMI website, registration form, booking page, or another approved method.

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Where consent is requested electronically, the marketing consent option will be separate from acceptance of these Terms and Conditions and will not be pre-selected.

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By actively selecting the promotional SMS opt-in option, the customer agrees to receive marketing text messages from LOOMI at the mobile number provided, subject to the scope of the consent given.

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Where reasonably practicable, LOOMI will identify itself as the sender and provide information explaining how the customer can unsubscribe.

Consent to promotional SMS communications is voluntary and is not a condition of purchasing tutoring services.

SMS Opt-Out

Customers may withdraw their consent to promotional SMS messages at any time.

Customers can opt out by:

• Replying STOP to a promotional SMS where that functionality is available.

• Using an unsubscribe link or method provided in the message, where available.

• Contacting LOOMI at [Insert LOOMI Contact Email] to request removal from promotional SMS communications.

LOOMI will process unsubscribe requests as soon as practicable and within any timeframe required by applicable law.

Once an opt-out request has been processed, LOOMI will not send further promotional SMS messages unless the customer subsequently provides valid consent.

Unsubscribing from promotional SMS messages will not automatically cancel a customer's account, tutoring bookings, or other purchased services.

SMS Frequency

Message frequency may vary depending on your interaction with our services. Users may receive up to 2 messages per month, although the number of messages may be higher or lower based on account activity, support requests, promotions, or service updates.

Message Rates

Message and data rates may apply according to your mobile carrier's plan. You are solely responsible for any fees charged by your mobile service provider in connection with receiving SMS messages from us.

Need help?

For assistance regarding our SMS program, reply HELP to any message or contact us using the details below:

• Email: marketing@loomieducation.com